Returns & Exchanges
TELFORD SMITH ENGINEERING PTY. LTD. provides new & used machinery & equipment for Recycling, Extrusion & Moulding industries. We believe you will be fully satisfied with your TELFORD SMITH ENGINEERING PTY. LTD. product(s). However, if you have any concerns, please contact us.
We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.
Damaged or faulty items
If you have received a damaged or faulty item, please contact us to discuss your available options and to get replacement goods or a refund.
Returns within Australia
You can return items purchased online within Australia if they arrive damaged, incorrect (not as described) or you have changed your mind. Online purchases must be returned within 28 days of the original purchase date.
If you bought online, we will issue a refund once we have received the items in our store and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items. We do not cover the cost of delivery for change-of-mind returns.
You can return an online purchase to our store or by post or courier. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. Refunds may take longer to process during sales periods and for international returns.
For enquiries about returns, contact us.
International returns
On international orders, we offer a refund for damaged, faulty, incorrect items received, or a change of mind, however, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Before returning a damaged, faulty or incorrect item please contact us to discuss. Please note we do not offer exchanges of international orders. If an alternative product is required, you will have to place a separate order for this.
You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. We take no responsibility for returns lost in the shipping process. You will need to contact your chosen courier to locate your parcel.
It can take up to 21 working days (excluding weekends and public holidays) for international returns to be received by our store. Please also allow three business days from the date of receipt for your return to be reflected in our system.
We will send an email to confirm your refund. It will then take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a public holiday.
To make a return
Please send all items back to:
TELFORD SMITH ENGINEERING PTY. LTD.
250 Hammond Road,
Dandenong, Victoria,
Australia 3175
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.
Returns & Exchanges Policy
Any rights you have under this policy in relation to your TELFORD SMITH ENGINEERING PTY. LTD. product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of TELFORD SMITH ENGINEERING PTY. LTD. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
Our change-of-mind policy does not apply to selected ‘consumable products’.
If you have any queries or require any assistance concerning this policy, please contact us.
TELFORD SMITH ENGINEERING PTY. LTD. provides new & used machinery & equipment for Recycling, Extrusion & Moulding industries. We believe you will be fully satisfied with your TELFORD SMITH ENGINEERING PTY. LTD. product(s). However, if you have any concerns, please contact us.
We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.
Damaged or faulty items
If you have received a damaged or faulty item, please contact us to discuss your available options and to get replacement goods or a refund.
Returns within Australia
You can return items purchased online within Australia if they arrive damaged, incorrect (not as described) or you have changed your mind. Online purchases must be returned within 28 days of the original purchase date.
If you bought online, we will issue a refund once we have received the items in our store and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items. We do not cover the cost of delivery for change-of-mind returns.
You can return an online purchase to our store or by post or courier. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. Refunds may take longer to process during sales periods and for international returns.
For enquiries about returns, contact us.
International returns
On international orders, we offer a refund for damaged, faulty, incorrect items received, or a change of mind, however, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Before returning a damaged, faulty or incorrect item please contact us to discuss. Please note we do not offer exchanges of international orders. If an alternative product is required, you will have to place a separate order for this.
You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. We take no responsibility for returns lost in the shipping process. You will need to contact your chosen courier to locate your parcel.
It can take up to 21 working days (excluding weekends and public holidays) for international returns to be received by our store. Please also allow three business days from the date of receipt for your return to be reflected in our system.
We will send an email to confirm your refund. It will then take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a public holiday.
To make a return
Please send all items back to:
TELFORD SMITH ENGINEERING PTY. LTD.
250 Hammond Road,
Dandenong, Victoria,
Australia 3175
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.
Returns & Exchanges Policy
Any rights you have under this policy in relation to your TELFORD SMITH ENGINEERING PTY. LTD. product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of TELFORD SMITH ENGINEERING PTY. LTD. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
Our change-of-mind policy does not apply to selected ‘consumable products’.
If you have any queries or require any assistance concerning this policy, please contact us.